Monday, March 22, 2010

It's been a while!

Good Evening Bloggers,

Well it has been a busy week for me and I have ben on vacation. I worked this weekend and took some time to think about what I wanted to write about next. This blog will be dedicated to "UNCOMFORTABLE SERVICE"! We have all had that server who made us uncomfortable, whether it be because of attitude, speech, or general oddness. Let me tell you a story...

I was in Las Vegas this last week with my family and was famished, literally starving from inhaling cigarette smoke and pushing small buttons that read "max bet" on the slot machine for eight hours. We decided to walk to Aria, the newest casino in city center and test the waters. We came across Cafe Vettro, a posh, modern, cafe setting, that I guess had food that would be simple yet comforting. We were seated easily enough, the hostess walked away as we went up to the counter, which was odd, then scurried over to us before I could start to complain (let me remind you, I was STARVING, so I was definitely on a short fuse). We were seated, the restaurant was basically empty and we were greeted by our server. This dude was weird from the beginning. HIs presence was ominous and his gaze was piercing and definitely uncomfortable. He took forever to do anything and made odd comments like, "this is the most expensive caesar dressing in the world, made with white anchovies!" It made me very uncomfortable the way he would stand there for twenty seconds before leaning forward and speaking. It made me want to leave. (This review can also be read on YELP)

Now, some of you might ask, what is wrong with what my server did. First thing that was wrong was taking forever. When you have been drinking, as most people in Vegas had been doing, the first thing you want to do is get them what they need. It keeps them busy, and even if you are not drinking, bread and drinks are more likely to keep your guests from noticing that the food is taking an inordinate amount of time. Also, never leer at your guests. People are more likely to be uncomfortable if you just stand there and stare. Lastly, never make a comment about the expense of an ingredient! It doesn't matter, it doesn't make the salad taste better, and honestly it's not going to make the salad more enjoyable. Just leave it out! Some people will even get angry if you start mentioning prices of things. I mean, seriously, so it's expensive caesar dressing, not WHITE TRUFFLES!

The point is bloggers, even in the most casual of environments you want your guests to feel comfortable and for the majority of the time, it's not rocket science. One thing you do have to understand is that it gets more difficult as you ascend towards a higher price point. In today's economic climate, it's hard for people to spend money, comfortability is key, if you can't make them feel comfortable they won't like the food, they won't like you, and I promise they will tip accordingly.

Have a good night,
Shaundon

P.S. Tomorrow's blog will be about the word NO!

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